Shipping policy

SHIPPING TIMES

We offer free shipping on all orders and for all regions.

Delivery times depend on the destination and the fulfillment center used. We group the destinations into thre zones:

• US, Canada, and Australia: 3 to 15 business days
• Europe: 5 to 12 business days
• Rest of the world: 10 to 25 business days

The above numbers are average estimations based on previous data. Your package may reach you faster or take a little longer.

SHIPPING TO P.O. BOXES

Some of the shipping companies we work with cannot deliver to P.O. boxes. If that is the case for your order, we will contact you so you can decide whether you want to cancel your order or change the shipping address.

ORDERS PROCESSING

Once we receive your order, we immediately send you a confirmation email which contains your order's number and the details related to the items you bought and the delivery address.

Orders are processed within 2 to 5 business days.

If you would like to speed up this process and prioritize your order’s processing, we charge an additional fee of $4.95. Priority Orders are processed within 1 to 3 business days.

You can pay this fee at checkout by choosing “Priority Order”.

SHIPMENT TRACKING

When your order is shipped, you will receive an email notification that will include a unique tracking number.

Please allow 48 hours for the tracking information to start updating.

To track your order please click here.

CANCELING ORDERS OR CHANGING SHIPPING ADDRESS

Once an order is confirmed, it cannot be canceled. That's because by placing the order, we incur non-refundable fees from our payment processors. Moreover, the orders are instantly and automatically transmitted to the warehouse and we cannot stop the fulfillment process.

As for changing the address, we can do that within 6 hours of making the order.

DELAYS IN SHIPPING

While we do our best to fulfill and ship your orders as quickly as possible, sometimes a delay occurs during shipping because of invalid shipping addresses, COVID restrictions, unfavorable weather conditions, or customs.

If your package has not arrived within the estimated timeframe, we suggest that you:

1. Check the tracking information to see if it has been delivered. If it has been delivered and you didn’t receive it, check your mailbox and ask neighbors or family members who may have taken the delivery. Sometimes deliveries are mistakenly delivered to a neighbor or overlooked in a mailroom.
2. Contact your local post office for additional information on the shipment. We partner with local postal services to make the final deliveries. In this case, your tracking information will indicate a transfer to the local post office.
3. If you still can’t find your delivery, please email our customer support team from our help center.

CUSTOMS DUTIES AND IMPORT TAXES


While customs duties and taxes are not typically applied in the majority of cases, it remains the customer’s responsibility to comply with all applicable local customs regulations should they arise. This includes providing any required documentation and settling any duties or taxes that may be imposed. We advise customers to consult with their local customs office for specific information prior to placing an order.

In the event that a package is returned or destroyed due to customs-related issues, we are unable to offer refunds or replacements. To avoid any complications, we encourage customers to ensure that all necessary customs obligations are fulfilled.

LOST OR STOLEN PACKAGES

If you believe that your package was lost or stolen, please contact us from our help center.

IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.