Refund policy

 

We want to make sure you’re satisfied with your purchases. We are in business to serve our customers in the best possible way by offering great products at affordable prices with world-class customer service.

Despite our best efforts, sometimes things can go wrong with an order so we have put in place a 30-day return & refund policy to cover our customers in these rare situations.

Contact us through our help center with your request and return your item within 30 days of delivery for a replacement or refund.

ELIGIBILITY

Your item must be unused and in the same condition that you received it. It must also be in the original packaging with the receipt or proof of purchase.

NON-RETURNABLE ITEMS

• Customized items (e.g. engraved items)

• Final sale items

• Gift cards

• Item purchases with a discount

Without a notification to our customer service or if 30 days have gone by, unfortunately, we can’t process any refund.

REFUNDS

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows "Delivered".

If your return is accepted, your refund will be processed and issued as a store credit or voucher.

In case you choose a replacement, we'll dispatch the items and provide the tracking number(s) within the normal processing time.

SHIPPING

The postage for returns is covered by the customer.

Outbound postage from the original order is not refundable.

Please ensure you use a trackable shipping service.

We are not responsible for any lost returned package, and will not process any refund if we do not receive the returned package.

WRONG, FAULTY OR MISSING PRODUCTS

This policy section covers you in the following scenarios:

• You receive a product you did not order (wrong size, design, color etc);
• You receive a product which is broken or faulty out of the box;
• Your parcel is missing a product when you order multiple items.

In the above scenarios, you need to contact us within 3 days of receiving your parcel, describing the issue and providing the appropriate images when applicable. Our team will then work with you in order to rectify the situation in one of 2 ways :

• Issue you a store credit or voucher equal to the value paid for the product(s) in question;
• Instruct the warehouse to re-ship the products in question.